FAQ

Do you back up my site or server before working on it?

You bet we do! Before we touch a single pixel, we make sure your site (and all your precious data) is safely backed up. For big sites or sensitive info, we’ll even encrypt those backups—think of it as putting your website in a digital safety deposit box. For most sites, we do a full backup before we get started, just in case the internet gremlins try anything funny.

What kinds of updates do you handle?

Pretty much everything! Need your CMS updated? We’re on it. Server software feeling a little dusty? We’ll freshen it up. Security patches, content tweaks, plugin updates, theme fixes, you name it—we do it. Whether it’s swapping out a photo or overhauling your backend, we’ve got your back.

Do you work with the latest Joomla and WordPress versions?

Absolutely! We’re all about staying current. Joomla 5? WordPress 6+? Bring it on. We keep up with the latest and greatest so your site runs smooth, fast, and secure.

How do I ask for an update or support?

Easy! Just hit up our website and use the contact forms. There’s a form for everything—sales, support, billing, you name it. Plus, we’ve got ticket tracking so you can keep tabs on your request (no more wondering if your message got lost in cyberspace).

How fast do you get things done?

Fast! Most updates and fixes are done within 24 to 48 hours. Got an emergency? We can usually jump on urgent stuff the same day. Bigger jobs might need a little more planning, but we’ll always keep you in the loop.

Do you test updates before going live?

Of course! We’re not about to play fast and loose with your site. For big updates, we test everything on a staging copy first. Once we know it’s all good, we roll it out live. No surprises, just smooth sailing.

What if something breaks after an update?

On the rare chance something goes sideways, don’t panic! We’ve got backups ready to roll. We’ll restore your site, figure out what went wrong, and fix it up right. Your uptime and data are our top priorities—scout’s honor.

How do you handle sensitive or private data?

We take your privacy seriously. Sensitive stuff gets encrypted and stored securely while we’re working. Once the job’s done, we don’t keep your data unless you ask us to. Your secrets are safe with us!

How does billing work?

No mystery math here. We offer flat rates for common tasks and hourly billing for custom work. You’ll get a clear estimate before we start, and invoices are sent by email (with easy online payment). No surprise charges, ever.

📧 Who do I email for what?

Here’s the cheat sheet:

FastSiteUpdates.com

Keeping your website up-to-date.